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Customer response management system Product List

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Cloud-based SaaS platform 'Discoveriez'

Cloud-based SaaS platform 'Discoveriez'

A contact center solution that supports the "discovery" of business opportunities from customer feedback.

"Discoveriez," provided by G-NEXT, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Automates data processing and master creation of accumulated forms and unorganized information ■ Achieves risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.

  • Other Software
  • Customer response management system

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Inquiry complaint handling and escalation system "G Answer Navi"

Inquiry complaint handling and escalation system "G Answer Navi"

Centralized management of customer information and interaction history! A system that enables thorough customer support as an organization.

"G Answer Navi" is an inquiry and complaint response and escalation system that allows anyone to provide the same quality of response in real-time based on a shared database of inquiry, complaint information, and repair requests. It enables the management of information that was traditionally communicated through paper, fax, phone, or verbally using a unified interface. By referring to customer profiles, past interaction histories, and purchase histories, the entire organization can work together to provide accurate and speedy responses, thereby enhancing customer loyalty and satisfaction for existing customers. 【Features】 ■ Records inquiry and complaint details and visualizes information ■ Builds a CTI (simple call center function) while utilizing existing PBX ■ Thoroughly manages status as an organization to prevent missed responses ■ Achieves "visualization" by allowing various information to be displayed on a portal screen ■ Seamless integration with core systems, etc. *For more details, please download the PDF or feel free to contact us.

  • CRM (Customer Relationship Management System)
  • Other Software
  • Customer response management system

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